Guests
who book a Carnival shore excursion and find a comparable tour at a
lower price will receive an onboard credit of 110 percent of
the difference
MIAMI (January 15, 2014) — Guests sailing on a Carnival cruise who book
a shore excursion through the cruise line can be completely
confident they are getting the best price and best value with the
introduction of a new shore excursion best price guarantee.
The only
guarantee of its kind in the cruise industry, the program is now
available fleetwide for all Carnival Cruise Lines shore
tours on ships sailing from North America.
Under the best price guarantee, guests who find the same tour offered
by another operator at a lower price than their booked excursion
either before or during their cruise can complete a claim form to
receive 110 percent of the difference in the form of a shipboard
credit.
The guarantee is available for excursions booked prior to or during a
cruise. If guests pre-book an excursion, then find a comparable
tour advertised online at a lower price, they can complete an online
form up to seven days prior to the cruise to invoke the guarantee.
Guests can also complete a form during the cruise either before or after
their excursion has taken place. Claims are typically
processed within 24-48 hours.
“Many
of our repeat guests who have booked Carnival shore tours previously
are already knowledgeable on the outstanding value our tours provide,”
said Mico Cascais, vice president of tour operations for Carnival
Cruise Lines. “However, our research indicates that many others,
particularly first-time cruisers, are interested yet concerned as to
whether or not they are getting the best deal. The best price guarantee
program will assure our guests they are getting
both the highest quality and the best value on all of our tours,” he
added.
Guests who book their excursion through Carnival enjoy the convenience
of having shore excursion tickets delivered to their stateroom,
24/7 access to shipboard staff to answer questions and obtain
assistance, and an assurance that they will receive a refund or the
excursion time will be adjusted as needed based on weather or other
issues affecting a ship’s scheduled port of call visit. Additionally,
ongoing communication between tour operators and shipboard staff
ensures that the cruise line is aware and can make necessary changes to a
ship’s departure time when a tour is running late or unexpected
circumstances arise.
The
online and onboard claim forms require guests to provide the name of
the competitor offering the comparable tour, excursion name, where the
tour was advertised and the duration, price and any items included
in the tour such as lunch, drinks, transportation or admission fees.
The best price guarantee is applicable to shore excursion matches on the
same date as the tour purchased from Carnival.
For additional information on Carnival’s shore excursion best price guarantee, visit
www.carnival.com/shoreexcursionbpg. For general information on Carnival Cruise Lines, contact a travel agent, visit
www.carnival.com or call 800-CARNIVAL.
Carnival can also be found on:
Twitter:
www.twitter.com/carnivalcruise
Facebook Fan Page:
www.facebook.com/carnival
YouTube:
www.youtube.com/carnivalfunships
About Carnival Cruise Lines
Carnival, a unit of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), is "The World's Most Popular Cruise Line®" with 24 ships operating three- to 23-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Panama Canal, New Zealand, the Pacific Islands and Tahiti. The company’s 25th ship, the 135,000-ton Carnival Vista, is scheduled to enter service in 2016.
Carnival, a unit of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), is "The World's Most Popular Cruise Line®" with 24 ships operating three- to 23-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Panama Canal, New Zealand, the Pacific Islands and Tahiti. The company’s 25th ship, the 135,000-ton Carnival Vista, is scheduled to enter service in 2016.
Carnival
is a proud member of World's Leading Cruise Lines. Our exclusive
alliance also includes Cunard, Holland America Line, Princess Cruises,
Costa Cruises
and Seabourn. Sharing a passion to please each guest and a commitment
to quality and value, World's Leading Cruise Lines inspires people to
discover their best vacation experience. Together, we offer a variety of
exciting and enriching cruise vacations to
the world's most desirable destinations. Visit us at www.worldleadingcruiselines.com.
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