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Sunday, February 9, 2020

Westerdam Update: Monday, Feb. 10/20

Westerdam update from Facebook re: visus, Feb. 10/2020
Westerdam is sailing for Laem Chabang (Bangkok), Thailand, where the current cruise that departed Feb. 1st will end on Thursday, February 13th.

Guests will be disembarking in Laem Chabang and transferring to Bangkok for their forward travel home. This new schedule has been communicated to guests on board. The cruise was previously scheduled to disembark Feb. 15th in Yokohama, Japan.

All guests will receive a 100% refund for the 14-day sailing, as well as a 100% Future Cruise Credit.

Following the disembarkation of guests, Westerdam will depart Laem Chabang. The Feb. 15th cruise scheduled to embark in Yokohama has been cancelled. No cancellations for cruises with departure dates beyond February 15th have been announced at this time.

 However, we are assessing the impact of current port restrictions in Asia on cruises departing Feb. 29th or later.

We will communicate details as they become finalized in the next few days. The latest information will continue to be posted under the News & Travel Advisory section of hollandamerica.com.

Again, we sincerely thank our guests and the crew on Westerdam — and their loved ones — for their patience during this extraordinary time.

Earlier updates:

We can confirm that we have received conditional preliminary clearance for Westerdam guest disembarkation from two different ports.

We are currently working through all the various required logistical support in both ports to determine the best course of action for our guests. Our decision point from a navigational perspective is Feb. 9 at midnight PST; (Monday 4:00 p.m. on the ship).

All are safe and well cared for. We are providing free internet and phone access for both guests and crew to stay in contact with their loved ones. Guests have been provided a full refund and a future cruise credit.

Despite media reports, we have no reason to believe there are any cases of coronavirus on board.
We have also received a letter from the Dutch National Institute for Public Health and the Environment affirming that they have full confidence in all our medical reporting and the quality of our medical staff and services on Westerdam. This assessment was done in concert with the Ministry of Health of the Netherlands and was another important substantiation for our disembarkation clearance.

We sincerely appreciate their continued patience and cooperation as we manage through these extraordinary circumstances.


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