Rai Caluori, EVP at Princess Cruises provides update on Diamond Princess in Yokohama
Although we are facing many limitations and challenges, we are doing our best to deliver the ship’s most critical needs. We are also working to provide as much care and comfort as we can to everyone onboard. We hope these gestures will lift the spirits of those onboard in this difficult time.
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February 6, 2020 at 7:30 PM PT
Guest Experience on Diamond Princess
Our team on board Diamond Princess, supported by our shoreside colleagues, is actively working to care for our guests to ensure their comfort and well-being. These are such unusual circumstances so our team has activated new in-room entertainment offerings which include:
- Eight (8) new satellite TV channels
- More than 80 new video-on-demand releases, including movies in various languages, concerts and in-cabin fitness videos
- Cruise Director Show (The Wake Show) in English and Japanese
- Printed newspapers in 36 languages
- Pre-printed trivia, daily puzzles, games and arts and crafts
- Radio Taiso (popular calisthenics) videos
- Kids’ activity packs
- Food & beverage options offered via room service
- Outdoor time for guests in interior staterooms (under the guidance of Japanese Ministry of Health)
Princess Cruises can confirm the nationalities of the 41 people who were tested positive for Coronavirus are from Argentina (one); Australia (five); Canada (five), Japan (21); United Kingdom (one) and United States (eight).
The Japanese Ministry of Health has confirmed this is the last batch to be tested and the quarantine end date will be February 19, unless there are any other unforeseen developments. The Japanese government is also providing our ship and team members additional manpower support.
During the remainder of the time onboard, guests will continue to be provided complimentary internet and telephone service to stay in contact with their family and loved ones. In addition, we have added additional live TV channels and a large selection of in-room movies available in multiple languages. The cruise activities staff is packaging games, puzzles and trivia and delivering them to guest staterooms.
February 5, 2020 at 9:00 AM PT
If you are the immediate family of a guest onboard Diamond Princess you may call the appropriate number for your region for assistance:
North America: 800-693-7222
New Zealand: 0800-002141
United Kingdom: 0-800-014-8339
Immediate family assistance (anyone from any country, including guests onboard can call): 872-201-5236
February 4, 2020 at 6:00 PM PT
Confirmed Cases of Coronavirus on Diamond Princess
Princess Cruises can confirm that the first phase of health screening of all guests and crew onboard Diamond Princess, by the Japanese Ministry of Health, has been completed. We were notified that amongst the samples that have completed testing, 10 people have tested positive for Coronavirus. This includes two Australian guests, three Japanese guests, three guests from Hong Kong, and one guest from the U.S. in addition to one Filipino crewmember.
These 10 persons, who have been notified, will be taken ashore by Japanese Coast Guard watercraft and transported to local hospitals for care by shoreside Japanese medical professionals. It has been confirmed that the ship will remain under quarantine in Yokohama. The length of the quarantine will be at least 14 days as required by the Ministry of Health.
The ship plans to go out to sea to perform normal marine operations including, but not limited to, the production of fresh water and ballast operations before proceeding alongside in Yokohama where food, provisions, and other supplies will be brought onboard.
Guests will continue to be provided complimentary internet and telephone to use in order to stay in contact with their family and loved ones, and the ship’s crew is working to keep all guests comfortable.
Princess Cruises will continue to fully cooperate with and follow the instructions of global medical authorities and the Japanese government.
We will also be cancelling the next two Diamond Princess cruises departing Yokohama (Feb 4 and Feb 12) and will begin notifying guests today.
Princess Cruises confirms there are 2,666 guests and 1,045 crew currently onboard covering a range of nationalities. Approximately half the guests onboard are from Japan.
Cancellation of Diamond Princess – February 4 Cruise (Yokohama)
Princess Cruises thanks the Japan Ministry of Health for their thorough review of the health status of guests and crew aboard Diamond Princess. The cruise line has decided to cancel the next voyage of Diamond Princess to help facilitate the health screening and records review process.
Diamond Princess was due to depart Yokohama (February 4, 2020) for an eight day round trip cruise. However, the decision was made to cancel the cruise because of the time needed for the authorities to complete their comprehensive review.
All guests will receive a full refund. Each guest will also receive a one hundred percent future cruise credit.
While this decision will be disappointing for our guests, we feel they will understand the commitment to continue to work closely with the health authorities because we share a common goal of looking after the safety and well-being of our guests, crew and the places we visit.
Princess Cruises confirmed there are 2,666 guests currently onboard covering a range of nationalities. About half the guests are from Japan.
We will provide a further update once we have more information.
Yokohama, Japan (Feb 4, 2020 GMT+9)
Princess Cruises has confirmed the turnaround of Diamond Princess has been delayed for approximately 24 hours to allow Japan public health authorities the opportunity to review the health status of all guests and crew on board.
On the previous voyage, a guest from Hong Kong, embarked in Yokohama on January 20, sailed one segment of the itinerary, and disembarked in Hong Kong on January 25. He visited a local Hong Kong hospital, six days after leaving the ship, where he later tested positive for coronavirus on February 1. While on the ship he did not visit the ship’s medical centre to report any symptoms or illness. The hospital reports that he is in stable condition and the family members traveling with him remain symptom-free.
The safety, security and well-being of all guests and crew is our absolute priority. The review of the arriving guests and crew, by Japanese health authorities, is standard practice after a guest tested positive for coronavirus and we are working closely with the local authorities to provide detailed records to facilitate their review.
Diamond Princess arrived in Yokohama early from a 14-day round trip itinerary, which departed from Yokohama (Tokyo) on January 20 and was scheduled to return on February 4. There are 2,666 guests and 1,045 crew on board.
We will provide a further update once we have more information.