One-of-a-Kind Program Offers 110 Percent Refund, Complimentary Return Flights
And More Should Guests Not Be Completely Satisfied
MIAMI (September 12, 2013) – Carnival Cruise Lines today unveiled an
unprecedented new program that offers consumers a one-of-a-kind,
hassle-free money-back guarantee
when booking a Carnival cruise vacation.
Designed to provide consumers
with complete peace of mind, the “Great Vacation Guarantee” allows
guests to end their voyage early and receive a 110 percent refund plus
complimentary transportation home, along with
a $100 shipboard credit for a future cruise, should they be
dissatisfied with their cruise for any reason.
“We are proud to carry nearly 4.5 million satisfied guests each year
and are very confident in the quality of the vacation experience we
provide on board the 24
ships of Carnival Cruise Lines,” said Gerry Cahill, Carnival president
and CEO.
“The ‘Great Vacation Guarantee’ is designed to provide an
assurance to those consumers who may be considering a cruise that we
stand behind our product and, if they are dissatisfied
for any reason, they have a simple and hassle-free means for receiving a
full refund and more.”
To exercise the “Great Vacation Guarantee,” guests simply notify the
ship’s guest services desk within the first 24 hours of the voyage to
receive a full refund
of their cruise fare plus an additional 10 percent, along with
complimentary return air transportation from the next port of call, and
complimentary ground transportation and hotel accommodations (if
necessary), along with a $100 shipboard credit to be used
on a future Carnival cruise. Carnival will fully handle all the
necessary travel arrangements to make it a truly hassle-free experience.
The “Great Vacation Guarantee” is valid on all three- to eight-day
voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Canada and
New England departing
through April 30, 2015. The program applies to U.S. and Canadian
residents only and guests must possess a valid passport to return to the
U.S. by air.
Carnival
is promoting the “Great Vacation Guarantee” through its travel agent
partners, as well as a special section on its web site at
www.carnival.com/vacationguarantee, and through ads in major market U.S. newspapers and online.
For additional information and reservations on Carnival “Fun Ship”
vacations, contact any travel agent, call 1-800-CARNIVAL or visit
carnival.com.
Carnival can also be found on:
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About Carnival Cruise Lines
Carnival, a unit of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), is "The World's Most Popular Cruise Line®"
with 24 ships operating three- to 16-day voyages to The Bahamas,
Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Europe,
Panama Canal, New Zealand, the Pacific Islands, Norway, the Baltic and
the British Isles. The company’s 25th
ship, the 135,000-ton Carnival Vista, is scheduled to enter service in 2016.
Carnival
is a proud member of World’s Leading Cruise Lines. Our exclusive
alliance also includes Cunard, Holland America Line, Princess Cruises,
Costa Cruises and Seabourn. Sharing a passion
to please each guest and a commitment to quality and value, World’s
Leading Cruise Lines inspires people to discover their best vacation
experience. Together, we offer a variety of exciting and enriching
cruise vacations to the world’s most desirable destinations.
Visit us at www.worldleadingcruiselines.com.
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